STORE POLICY

Customer Care

We’re here to help you every step of the way.

For any queries related to orders, products, sizing, delivery, or support, feel free to reach out to us. Our customer care team is always happy to assist you.

📞 Customer Care Numbers:
• 9697979803
• 9697979804

📸 Instagram:
@sixteen19.in

🕘 Support Hours:
Monday to Saturday | 10:00 AM – 7:00 PM

Your satisfaction matters to us.

Privacy & Safety

At Sixteen19, your privacy and data security are our top priorities. We are fully committed to protecting the personal information you share with us while using our website and services.

Any data collected, including your name, contact details, address, and payment-related information, is used strictly for order processing, delivery, customer support, and improving your shopping experience. We follow secure systems and industry-standard safety measures to protect your information from unauthorized access, misuse, or disclosure.

All online transactions on www.sixteen19.com are processed through trusted and secure payment gateways. We do not store sensitive payment details such as card numbers or CVV information.

We do not sell, trade, or share your personal data with third parties, except when required for order fulfillment, delivery services, or legal compliance.

By using our platform, you trust us with your data, and we take that responsibility seriously.
Your safety is our commitment.

Wholesale Inquiries

Sixteen19 primarily operates as a retail clothing brand, offering curated styles for individual customers.
For wholesale requirements and bulk orders, our wholesale operations are managed under Menzy Clothing.

Retailers, resellers, and business partners looking to place bulk orders can connect with us for product details, pricing, and collaboration opportunities. We ensure quality, consistency, and timely fulfillment for all wholesale orders.

📞 Wholesale Contact: 7066205204

We look forward to building strong and long-term business partnerships.

Payment Methods

At Sixteen19, we offer multiple secure and convenient payment options to ensure a smooth shopping experience.

Accepted Payment Methods include:

Credit & Debit Cards
PayPal
PhonePe
Google Pay

We also offer offline payment options. Customers choosing offline or assisted payments can chat with our Customer Care team for guidance and payment support before completing the order.

All payments are processed through secure and trusted channels to ensure complete safety and transparency.