SHIPPING & RETURNS

Shipping Policy

At Sixteen19, we aim to deliver your orders safely and on time.

All orders are processed within 1–3 business days after confirmation. Once dispatched, delivery timelines may vary depending on your location and courier partner. Generally, orders are delivered within 4–7 business days across India.

Shipping charges, if applicable, will be clearly mentioned at the time of checkout. We work with reliable courier partners to ensure secure packaging and smooth delivery.

After dispatch, tracking details will be shared with you so you can monitor your shipment. In case of delays due to unforeseen circumstances such as weather, logistics issues, or regional restrictions, we appreciate your patience and understanding.

For any shipping-related queries or support, our customer care team is always available to assist you.

Sixteen19 – The Brand of Us.

Return & Exchange Policy

At Sixteen19, customer satisfaction is important to us. Every product is thoroughly checked before dispatch to ensure quality standards.

Returns or exchanges are accepted only in case of damaged, defective, or incorrect products. Customers must inform us within 48 hours of delivery by contacting our Customer Care numbers and sharing clear photos or videos of the issue.

📞 Customer Care:
9697979803 / 9697979804

Products must be unused, unwashed, and returned in their original condition with tags and packaging intact. Return or exchange requests will be processed only after confirmation from our Customer Care team.

Please note:

The return shipping cost will be borne by the customer.
Any refund, if approved, will be processed to the customer’s original payment method only.
No returns or exchanges are accepted for size issues, color variations, or personal preference.
Sale or discounted items are non-returnable and non-exchangeable.

Once the returned product is received and inspected, the exchange or refund will be completed as per our policy.

We request customers to not return any product without prior approval from Customer Care.

Thank you for your understanding.